Frequently Asked Questions-FAQs

Why won't my order process correctly?

-Item is 'Electronic Download Only.' These items may be viewed, downloaded, and saved to your computer. They are not for sale at this time.

-You must have an existing account and be logged in.


What does 'currently out of stock' mean?

If you see "currently out of stock" listed on a publication's webpage, you are not able to put this item in your cart because the item isn't available for purchase at this time. The item may be in the revision stages and the new version is not yet available, it may be something we obtain from another extension and are in the process of reordering, or there may be other factors that have prompted this status. 

I want to pay by check. Where do I send my payment?

If you would like to pay by check, please email our customer service team at 

Using a Purchase order

There is a $5 UW-Madison surcharge/processing fee for each purchase order (PO) created.

Private entities (businesses and individuals) requesting to be invoiced will incur a $5 UW-Madison surcharge/processing fee that will be added to your order for invoicing. If you are able to use a credit card for your purchase you will avoid the additional $5 fee that is applied for invoicing. 


PDF Files – I want to print or download a publication that has a PDF file on your website.

Many of the Learning Store publications have a PDF file that you can view before you make your purchase. If available, the PDF is located in the ‘Description’ section of the webpage that is unique to each publication. If there is not a PDF file icon in that section, there most likely is not a PDF file for preview, download or printing.
To print a file, open the PDF and click on the printer icon on the far right side of the tool bar.

If a document does not print correctly, check what version of Adobe Acrobat Reader you have installed on your computer. If you have an older version, it may be necessary to download the current version. You may download a free copy of Adobe Acrobat Reader here.

Staff Discount

Division of Extension faculty and staff are eligible to receive the staff discount. You must be logged in to receive your staff discount. If you are unable to log in, please contact us. If you are setting up a new account you will not automatically be given the tax exempt status or the staff discount. You must call customer service to set up a new account and receive the proper tax exempt status and staff discount.