Understanding Conflict (color)
In today's communities, people frequently have different ideas regarding how to solve various issues. These differences can make for creative solutions or can spiral into conflict with others. Developing comfort with conflict and skill in managing it is a key competency for UW-Madison Division of Extension educators who have received training from the Extension Conflict Education Team.
The team developed modules to make subject matter content accessible for Extension educators in their communities. The modules are designed to stand alone, or they can be combined for a more substantive program (39 pages; 2009).
View the publications:
- Non-Verbal Communication (Lesson 1; 2 pages)
- Communication-Using "I" Statements (Lesson 2; 2 pages)
- Listening Skills and Conflict (Lesson 3; 6 pages)
- Conflict Styles (Lesson 4; 4 pages)
- A Model for Improvement: Assumptions and Beliefs (Lesson 5; 2 pages)
- The Ladder of Inference (Lesson 6; 4 pages)
- How Perceptions Affect a Conflict Situation (Lesson 7; 4 pages)
- Telling the Third Story (Lesson 8; 5 pages)
- Position versus Interests (Lesson 9; 5 pages)
- A Framework for Negotiation (Lesson 10; 5 pages)